Basic IT Troubleshooting for Office

Question 1
Why is restarting a computer often recommended as the first step in troubleshooting office equipment or software problems?

(A) Because it recharges internal components, solving long-term configuration errors.

(B) Because it automatically reinstalls all necessary drivers.

(C) Because it permanently fixes underlying hardware failures.

(D) Because it clears temporary glitches and resets system settings, resolving minor issues.

Question 2
A user complains that their office computer is unable to connect to the Wi-Fi. What is the recommended first troubleshooting step?

(A) Verify that the computer’s Wi-Fi is turned on and that the router and cables are properly connected.

(B) Immediately contact the internet service provider.

(C) Assume the Wi-Fi signal is too weak and move the computer to a different room.

(D) Reset the network adapter settings without checking physical connections.

Question 3
When a printer displays a paper jam error message, what should be your first troubleshooting action?

(A) Restart the computer connected to the printer.

(B) Open the printer and carefully remove any jammed paper according to the manual.

(C) Perform a complete system reset of the printer immediately.

(D) Pick up the printer and tap it gently, assuming the jam will clear on its own.

Question 4
If a monitor displays a 'No Signal' error, what is the most advisable troubleshooting step?

(A) Check all cable connections between the monitor and the computer to ensure they are secure.

(B) Run a software update on the monitor’s firmware assuming that is the issue.

(C) Adjust the monitor’s brightness settings in hopes of reactivating the signal.

(D) Immediately restart the computer without checking the monitor.

Question 5
What is the best method to troubleshoot connectivity issues with network printers in an office?

(A) Check the printer’s network cables, verify the connection settings, and ensure it is properly connected to the network.

(B) Disable the printer’s wireless function to force it to use Wi-Fi instead.

(C) Only restart the printer, assuming that network issues are resolved by a simple reboot.

(D) Immediately replace all the printer’s internal wiring without initial testing.

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